Question 1

How do I know which width I need?

Accepted Answer

Measure the widest part of your foot while standing. If your foot spills over the insole edge or your little toe rubs, size up in width rather than length. Our size guide has a printable measuring chart.

Question 2

Can I use my own orthotics?

Accepted Answer

Yes. Most styles we carry have removable insoles, which frees up the depth an orthotic needs. Product pages list this under Features & fit.

Question 3

How long does shipping take?

Accepted Answer

Standard delivery is 3–5 business days within the contiguous US and is free over $75. Expedited two-day and next-day options are shown at checkout.

Question 4

What is your return window?

Accepted Answer

60 days from delivery on unworn shoes in the original box. Returns and exchanges are free within the US.

Question 5

Do you price match?

Accepted Answer

We match the current advertised price of authorised retailers on identical in-stock styles within 14 days of purchase. Email us the link and your order number.

Question 6

Do you ship internationally?

Accepted Answer

We ship to Canada, the UK, the EU, Australia and the UAE. Duties and taxes are calculated at checkout and are non-refundable on returns.

Question 7

Are your shoes suitable for plantar fasciitis or diabetes?

Accepted Answer

Many are. Look for firm heel counters, built-in arch support and seamless linings, or contact our fitting team with your podiatrist's notes and we'll shortlist options.

Frequently asked questions