Privacy policy

This policy explains how Sporty Footies ("we", "us") collects and uses personal information when you visit our website, buy from us, or contact our support team.

Information we collect

• Information you give us: name, shipping and billing address, email address, phone number, order contents, and any notes you send us about fit or medical requirements.
• Payment information: processed by our payment provider. We receive only a token, the card type and the last four digits — never the full card number.
• Technical information: IP address, browser and device type, pages viewed and referring URLs, collected through cookies and similar technologies.

How we use it

• To process, ship and support your order, including returns and warranty claims.
• To answer your questions and provide fitting advice.
• To send marketing emails where you have opted in — you can unsubscribe at any time.
• To detect and prevent fraud, and to meet our legal and tax obligations.
• To measure and improve how the site performs.

Cookies

Essential cookies keep your cart and session working and cannot be switched off. Analytics cookies help us understand which pages are useful. You can clear or block cookies in your browser settings, though some parts of the site may stop working.

Who we share data with

We share only what is needed with service providers who work on our behalf: payment processors, shipping carriers, email and helpdesk platforms, and hosting and analytics providers. They may not use your data for their own purposes. We also disclose information where required by law. We never sell your personal information.

How long we keep it

Order and tax records are retained for seven years as required by law. Support correspondence is kept for three years. Marketing preferences are kept until you withdraw consent. Analytics data is retained in aggregated form for 26 months.

Your rights

Depending on where you live, you may ask us to access, correct, delete or port your data, object to or restrict certain processing, or withdraw consent. California residents may also request details of information disclosed and opt out of "sharing" for cross-context behavioural advertising. Email privacy@sportyfooties.online and we'll respond within 30 days. We will not discriminate against you for exercising these rights.

Children

Our store is intended for adults. We do not knowingly collect personal information from children under 13. Kids' shoes are purchased by adults on their behalf.

Security

Traffic is encrypted in transit with TLS, access to customer records is limited to staff who need it, and we review our providers' security practices. No system is perfectly secure, so please use a strong, unique password if you create an account.

Changes and contact

We'll post any changes here with a new "last updated" date and, for material changes, notify you by email. Questions? Write to us at privacy@sportyfooties.online or via our contact page.