Returns & refunds policy

Our 60-day fit guarantee

Shoes need to be tried at home. You may return or exchange any full-price or sale item within 60 days of delivery for a refund or a different size, colour or style. Return shipping is free within the United States.

Condition requirements

• Shoes must be unworn outdoors and free of scuffs, creasing or odour.
• The original shoebox must be included and undamaged — please don't tape labels to it.
• Insoles, laces, dust bags and hangtags must be included.
• Socks, hosiery, insoles and shoe-care products can only be returned unopened in sealed packaging for hygiene reasons.

Items that arrive worn or incomplete may be returned to you, or refunded at a reduced value reflecting the loss in condition. We'll always contact you before doing so.

How to start a return

• Email your order number to help@sportyfooties.online, or call (305) 555-0189.
• We email a prepaid return label and an RMA number within one business day.
• Repack the shoes inside an outer box or bag and attach the label.
• Drop the parcel at any carrier location and keep the receipt until your refund lands.

Exchanges

Exchanges for a different size or width in the same style are free and are shipped as soon as we receive your tracking scan, so you're not waiting twice. If the replacement costs more, we'll charge the difference; if it costs less, we refund it.

Refund timing and method

Refunds are issued to your original payment method within 3–5 business days of the return arriving at our warehouse. Your bank may take a further 3–10 days to post the credit. Original shipping charges (expedited or next-day upgrades) are not refunded unless the return is due to our error or a faulty item.

Faulty or incorrect items

If a shoe develops a manufacturing fault within 12 months of purchase — sole separation, stitching failure, hardware breakage — send us photographs and your order number. Approved claims are replaced, or refunded if the style is discontinued. Normal wear such as outsole abrasion, footbed compression and creasing is not a fault.

Final sale items

Items marked "Final sale" on the product page are not eligible for return or exchange unless faulty. This is stated clearly before you add them to the cart.

International returns

International customers may return items within 60 days but are responsible for return shipping and any customs charges. Original duties and taxes are not refundable by us; you may be able to reclaim them from your local customs authority.

Need help?

Our fitters can often solve a fit problem without a return — try our size guide or get in touch.